Next Post: Guest blogger: Jay Pinsent January 22, 2016
St Andrew’s Insurance – Our highest NPS score November 23, 2015

Our highest NPS score

Our recent NPS has just hit an outstanding four year high, the highest we’ve achieved since the introduction of the surveys conducted by the independent Enhance research company.

The annual surveys are conducted across all our Corporate Partners, they provide a robust measurement on how satisfied our key stakeholders are with our understanding of their business objectives, our proactive commitment to achieving sales targets and our passion for providing sustainable quality service. Around 600 respondents from a number of Corporate Partners take part in the annual surveys.

Central to our business success is the Advocacy of our Corporate Partners and we are very encouraged when we received positive results like:

If you would like additional information on our NPS score please direct your enquiries to St Andrew’s General Manager of Distribution Sean Straney on 0419 031 984.


*The Net Promoter Score is calculated by asking respondents on a scale of 0 to 10 how likely they are to speak well of us to others.  Respondents are grouped based on their rating.  The percentage of detractors are taken away from the percentage of promoters to get a NPS.  A negative score means there are more detractors than promoters.  Typically any positive score is viewed favourably, with a result of 50% or higher deemed exceptional.

Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld. 

Insurance is issued by St Andrew’s Insurance (Australia) Pty Ltd ABN 89 075 044 656. Life insurance is issued by St Andrew’s Life Insurance Pty Ltd ABN 98 105 176 243.  

Tell us what you think...
Name (Optional):
Email (Optional):
Subscribe to blog?

Insurance products and information described in this website are issued, underwritten and provided by St Andrew’s Insurance (Australia) Pty Ltd (SAI) ABN 89 075 044 656 AFSL 239649 and/or St Andrew’s Life Insurance Pty Ltd (SALI) ABN 98 105 176 243 AFSL 281731. Any advice given about any product is of a general nature only and is not based on any consideration of your objectives, financial circumstances or needs. To decide if a product is right for you please read the information contained in the relevant Product Disclosure Statement (PDS) or Financial Services Guide (FSG) for that product which can be obtained by Contacting Us